Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Health and personal care items

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Please reach out to us at sales@beautybyddolce.com within 24 hours of receiving your item(s) if:

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- Any item(s) is not in its original condition, is damaged or missing parts for reasons not due to our error (Photos will be required) See below for exchanges.

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Within 14 days if:

- You are having an adverse reaction to any of our product. 

(Photos will be required) 

 

[Exchanges] (if applicable)

We only replace items if they are defective or damaged (see above).Because we can't ensure the product you originally ordered will be available, send us an email at sales@beautybyddolce.com to confirm we have the item in stock. Once your exchange has been approved, we will provide you with a return label to send your item(s) back to: BEAUTY BY D DOLCE, 10 Library place, Bethel CT 06801, United States.

 

We require a receipt or proof of purchase.
Please do not send your purchase back without prior approval.

Once the defective or damaged item(s) is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the the new shipping confirmation.

 

[Sale items] (if applicable) 
Unfortunately, sale items are final sale

[Shipping]
Depending on where you live, the time it may take for your exchanged product to arrive and reach you, may vary.

To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.